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- Job Title : NOC Manager
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Job Summary :
- We are seeking a skilled web designer to join our team. The ideal candidate will be responsible for designing, developing and maintaining visually appealing, responsive and user-friendly websites for small businesses across the US.
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Responsibilities :
➢ Supervision: Oversee The Daily Operations Of The NOC Team, Ensuring All Activities Align With Company Standards And Objectives.
➢ Training And Development: Train, Mentor, And Develop NOC Staff, Ensuring They Are Up-to-date With The Latest Technologies And Best Practices.
➢ Scheduling: Manage Staff Schedules To Ensure 24/7 Coverage, Including On-call Rotations.
➢ Incident Response: Lead The Response To Network Incidents, Including Outages, Security Breaches, And Performance Issues, Ensuring Timely Resolution.
➢ Escalation Procedures: Develop And Implement Escalation Procedures For Incidents, Ensuring Critical Issues Are Promptly Addressed.
➢ KPIs, KRA's And SLAs: Define And Track Key Performance Indicators (KPIs) And Service Level Agreements (SLAs) And Also Team KRA Metrics.
➢ Reporting: Generate Regular Performance Reports, Highlighting Trends, Issues, And Areas For Improvement.
➢ Stakeholder Communication: Serve As The Primary Point Of Contact For Networkrelated Issues, Communicating Effectively With Internal And External Stakeholders.
➢ Process Improvement: Continuously Evaluate And Improve NOC Processes And Procedures To Enhance Efficiency And Effectiveness.
➢ Audit And Review: Conduct Regular Audits And Reviews Of NOC Operations To Ensure Quality And Compliance Which Includes Regular Health Checks On Customer Environment.
➢ Vendor And Contract Management : Lead Customer Onboarding And Contract Renewals.
➢ Feedback Integration: Incorporate Customer Feedback Into NOC Processes To Improve Service Quality And Responsiveness.
➢ Service Improvement: Implement Strategies To Continuously Improve The Customer Experience Regarding Network Services.
➢ Knowledge Base: Develop And Maintain A Comprehensive Knowledge Base For The NOC Team.
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Requirement :
NA
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- 5 Days
- Work Location: NA
- English
Hiring Insights
- Hiring NA candidates for this role
- Urgently hiring
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Employer reviewed job 1 day ago
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Posted 1 day ago